Return Policy

Withdrawal rights

You are guaranteed by law the right to withdraw from the purchase contract for most products for 14 calendar days from the day you received the product.

To exercise the right of withdrawal, you must notify us at Laboratorios Bilper Group, at the address, Avda. Pinoa 17, 48170 Zamudio - Bizkaia (Spain), by phone +34 944 520 007 or by email at info@bacterisan.com, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email) indicating the reason for returning the order.

The products must be returned in the same condition in which you received them, unused and complete.

Note: If the reason for the return of the product is not because it arrived damaged, was defective or was incorrect, we will not reimburse you for shipping costs or any other service related to your order; We will only refund the amount of the product. If you use a postage-paid return label, we will deduct the shipping costs from the total amount of the refund.